Frequently asked questions

Q: How do I know if my order is confirmed?
A: You will receive an order confirmation email at the email address provide to us. It is an automated generated email, so do check your spam folder if you do not see the email in your inbox.

Q: Do you accept orders through phone?
A: You may contact our customer service hotline/whatsapp or email us for more information.

Q: Can I customise my order?
A: Currently we only offer flower bouquets / arrangements options found on our website.

Q: Do you deliver on the same day?
A: It depends on the availability of the flowers. The order must be confirmed before 1pm. You are encouraged to contact our customer service hotline/whatsapp to confirm the order.

Q: I received the wrong product; can you send me the correct one?
A: In an unfortunate case, if this happens to you, please contact us and we will resolve the issue the best we can.